FAQs for our Residential Renters

Questions before you rent

How do I know which apartments are available for rent?

You can find which apartments are available from the Available Apartments tab on this website.

How do I see an available apartment?

Please give us a call at (720) 383-1336 in order to set up a showing time for any available apartments. When we are showing units that are currently occupied, we are required to give our tenants 24 hours notice, so keep that in mind when you’d like to set up a time to see an apartment.

What is your application process?

In order to hold an apartment, we require a $200 holding deposit in either cash or money order. This will effectively remove the apartment from the market. The holding deposit is later attributed to your security deposit. Holding deposits are nonrefundable.

Once the holding deposit is received, we will process a tenant screening link in order to verify that you meet all of our tenant requirements. This will run a credit, criminal and eviction background check. We are seeking income 3x the base rent per month and a minimum credit score of 600. The cost of this screening is $35.

After successful completion of the screening we will send you a link to our application page. The application fee is $40.

Once these tasks have been completed we will set up an appointment for the lease signing, upon which the remaining security deposit will be due.

Do I have to apply online?

Yes, our applications are available online, as well as the pre-screening through Transunion..

What is the holding fee?

We have a $200 holding fee in order to take an apartment off the market. This must be paid in either cash or money order. In the case that you do not pass the screening, this will be refunded in full. However, if you make the decision to withdraw your application, the holding fee will not be refunded.

Do you take a co-signer for my application?

We do not take co-signers for any of our apartments.

Do you rent apartments sight unseen?

Yes, however we always recommend that you see the apartment in some form before signing your lease. This ensures that all parties are satisfied before moving in. We can use Skype, Google Hangouts or Facetime to show you the unit.

Do you offer short term leases?

Yes! In fact, we only offer 6 month leases. Near the end of your lease, we will offer you the choice of signing another 6 month lease or going month to month.

Can I view an apartment if I am not currently in Denver?

Yes, we frequently rent apartments to people who are not in Denver, or even not in state. We often do Skype showings so that you can get a feel for the space, without coming to Denver.

What utilities are included?

Utilities are not included in the base rent, however a flat rate is assigned to each unit based on the utilities for the property.

What is your pet policy?

We allow cats only at our properties for the low cost of $30/month. There is no additional deposit for cats.

Do I need renter’s insurance?

Yes, we do require renters insurance for every tenant. We are more than happy to help you obtain a quote!

Where do I pick up my keys?

You will receive your keys the day your lease begins. We usually will give you keys at our main office at 1145 Sherman St. Denver, CO 80203. However, we are flexible and will work with you to make sure you have access to your apartment as soon as possible.

While you’re renting

How do I make a rent payment?

You can now make rent payments through our tenant web portal. We will help you set up an account at the time of move in. If you prefer to pay offline, we will also accept money order, cashier’s check or personal check. You can submit it at the designated drop location at your property or it can be mailed to: 1145 Sherman St. #101, Denver, CO 80203. If rent is mailed, it must be delivered in advance and received by post no later than the 1st of the month.

When is my rent due?

Rent is payable in advance and is due on the 1st of the month. There is no grace period for rent. Late fees are posted on the 2nd. If rent is mailed, it must be delivered in advance and received by post no later than the 1st of the month.

What happens if my rent is late?

If your rent is submitted late, we will post a $50 late fee. Advance notices will be delivered if rent is not paid by the agreed time.

How do I renew my lease?

All of our residential leases expire after 6 months. This being said, we will reach out to you about 45 days prior to your lease expiration to give you notice of upcoming lease adjustments. You will most likely be offered the option of a lease renewal or extension to month to month. At that time, you will also have the option to submit your notice to vacate at the expiration of your lease.

What if I have a maintenance emergency?

If you have an emergency maintenance request, determine if there is a threat to you or any other tenant’s safety. If there is any threat to safety, call 911 immediately, then call us at (720) 383-1336. However if there is no present danger to you or other tenants in the building call us immediately at (720) 383-1336.

How do I make a regular maintenance request?

You can enter a work order through the tenant web portal. Login and click the service issue tab. Enter a detailed description of the work order. Be sure to include any special requests, so that we can make sure that we can accommodate your specific needs.

Moving Out

How do I give my notice to vacate?

We require a formal written notice one full calendar month before you move out. Notices to vacate must be submitted on the first day of the month to be effective on the last date of the month. We do not prorate rent to the middle of the month for tenants vacating.

You can submit your notice to vacate in person on a handwritten or printed letter or via email. Verbal notices are not considered a formal notice to vacate.

What is the move out process?

Once notice has been delivered, we will reach out to you regarding the move out process. We will schedule a maintenance inspection of your space in order to determine any maintenance needs of the space. We will then follow up with instructions on the move out process. We can then schedule a final walk through appointment to obtain keys to the apartment.

How and when do I get my security deposit returned?

After you move out and submit your keys, we will carry out the necessary works to turn over the apartment. If any of the works are determined to be the responsibility of the tenant’s, we will obtain the invoices and deduct them from the security deposit. The security deposit will be returned no later than 60 days from the date of move out. Any deductions will be detailed in a report of security deposit return.

RSS Denver business news, startups, financial information | The Denver Post